The Key Role of Training in the Success of a MES Project
When implementing a MES (Manufacturing Execution System), attention often focuses on technical aspects: architecture, integration, functionality, and delivery timelines. However, a strategic element that is too often underestimated is user training. In reality, training is one of the essential pillars for the success of any MES project.
Why is training so important?
A MES is not just a software tool — it represents a cultural and operational shift for the entire factory. Introducing a system that digitalizes production processes, automates data collection, and supports real-time decision-making requires a change in how people work.
Without proper training, there’s a risk that:
Users don’t fully understand the value of the system
The MES is underutilized or even ignored
Operational errors or internal resistance arise
The expected benefits (cost reduction, increased efficiency, traceability) are not achieved
Training: when and for whom?
1. During the analysis and design phase
Training key users early on helps to:
Actively involve them in defining system requirements
Build awareness of the system’s impact
Bridge the gap between designers and end users
2. During implementation
It is crucial to provide:
Hands-on training on core functionalities
Simulations of real production workflows
Role-specific sessions (operators, planners, production managers, IT)
3. Post go-live: continuous training
Support doesn’t end with the system’s release. You need:
Refresher and update sessions
Training on new features
On-the-job support during the initial adoption phase
What makes training effective?
Successful training must be:
Engaging and interactive – fewer slides, more real-world simulations
Tailored to the company’s context – concrete, not generic examples
Modular – adapted to each participant's skill level
Measurable – using effectiveness KPIs and user feedback
Conclusion
Investing in training means increasing the chances of success for the MES project, accelerating user adoption, and maximizing ROI. In an industrial context increasingly driven by digital transformation, people remain the true engine of change. And without proper training, even the most advanced technology risks being underused.